Privacy Policy

– for Monkeys 3D Prints

Last Updated: 11 July 2025

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of, but are not limited to:

  • Vulnerability Detection
  • HTTP Strict Transport Security and related security headers
  • TLS / SSL
  • Recommended site hardening features

1. Who We Are

Welcome to Monkeys 3D Prints. We are committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and how we keep it secure.

  • Our Website: https://monkeys3dprints.co.uk/ (“our site”)
  • Company Name: Monkeys 3D Prints
  • Based in: Devon, United Kingdom
  • Contact for Data Protection Queries: info@monkeys3dprints.co.uk

For the purpose of the UK General Data Protection Regulation (UK GDPR), we are the data controller.

2. What Personal Data We Collect

We collect and process the following types of data about you:

  • Information You Give Us:
    • Contact Information: Your name, email address, and phone number when you fill in our contact form or get in touch with us directly.
    • Transactional Information: Your billing address, delivery address, and payment details (e.g., credit/debit card information) when you place an order. Please note, we use a third-party payment processor (e.g., Stripe, PayPal), and we do not store your full card details on our servers.
    • Account Information: Your username and password if you create an account on our site.
    • Uploaded Files: 3D model files (e.g., .stl, .obj) or image files that you upload for custom printing or photo services. These files may be considered personal data if they contain identifying features or are linked to you.
  • Information We Collect Automatically:
    • Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
    • Usage Data: Information about how you use our website, including the pages you visit and the products you view. This data is collected through cookies and similar technologies.

3. How We Use Your Personal Data

We use the information we hold about you in the following ways:

  • To Fulfil Our Contract With You:
    • To process and deliver your orders, including managing payments, fees, and charges.
    • To communicate with you about your order or custom print job.
    • To assess and process the files you upload to provide a quote and carry out the printing service.
  • For Our Legitimate Interests:
    • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
    • To improve our website, products, and services by analysing how you use them.
    • To keep our website and business secure and to prevent fraud.
  • With Your Explicit Consent:
    • To send you marketing communications by email about our new products, services, and offers. You can withdraw your consent at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

4. Our Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your data. The bases we rely on are:

  • Contract: Processing your data is necessary to fulfil the contract we have with you (i.e., to process and deliver your order).
  • Legitimate Interests: We have a legitimate business interest in running and managing our business, improving our services, and keeping our records up to date.
  • Consent: Where you have explicitly agreed to it (for example, by ticking a box to receive marketing emails).

5. Who We Share Your Personal Data With

We do not sell your personal data. We may have to share your data with the following trusted third parties to run our business:

  • Payment Service Providers: Such as Stripe and Google Pay, to securely process your payments.
  • Delivery & Courier Services: Such as Royal Mail or other couriers, to deliver your orders.
  • IT and System Administration Providers: Including our web hosting provider (your VPS) and email services.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

  • Order Information: We are required by UK law to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
  • Uploaded Files: Files uploaded for quotes or completed jobs will be deleted from our active systems after [e.g., 90 days] unless otherwise agreed.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These measures include using SSL encryption on our website and limiting access to your personal data to those employees and third parties who have a business need to know.

8. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [Your Contact Email] if you wish to make a request.

9. Use of Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

10. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@monkeys3dprints.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

  • The ICO’s address: Information Commissioner’s Office Wycliffe House, Water Lane Wilmslow, Cheshire SK9 5AF
  • Helpline number: 0303 123 1113
  • ICO website: https://www.ico.org.uk

11. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any changes will be posted on this page. Please check back frequently to see any updates or changes.